Refund policy

Return & Exchange Policy

At ÓBÍYÉ Beauty, we take pride in providing premium skincare products. Your satisfaction is important to us, and we are committed to resolving genuine issues promptly and fairly.

Returns & Exchanges

For hygiene, safety, and product integrity reasons, we do not accept returns, exchanges, or refunds for skincare products that have been opened, used, tampered with, or damaged after delivery, except where required by applicable Nigerian law.

Products returned for an approved claim must be in their original packaging, together with all accessories (where applicable).

Damaged, Defective, Incorrect, or Missing Items

If your order arrives damaged, defective, incorrect, or incomplete, please notify us within 48 hours of the recorded delivery date by emailing us with:

  • Your order number;

  • A brief description of the issue;

  • Clear photographs of the product(s), the outer packaging, and the shipping label.

We may request additional information where reasonably necessary to investigate your claim.

Once your claim has been reviewed and verified, we will, where appropriate, offer one of the following remedies:

  • A replacement product;

  • A refund to your original payment method; or

  • Another appropriate resolution in accordance with applicable law.

Order Cancellations

Orders may only be cancelled before they have been processed or dispatched. Once an order has been dispatched, it cannot be cancelled.

Delivery Information

Customers are responsible for ensuring that all shipping, contact, and delivery information provided at checkout is accurate and complete.

ÓBÍYÉ Beauty is not responsible for delivery delays, failed deliveries, or additional delivery charges resulting from incorrect or incomplete information provided by the customer. Where an order is returned to us because of incorrect delivery information or unsuccessful delivery attempts, additional shipping charges may apply before the order can be re-dispatched.

Non-Returnable Items

Unless required by applicable law, we do not accept returns or exchanges for:

  • Opened or used skincare products;

  • Products damaged due to misuse, improper storage, or normal wear after delivery;

  • Products purchased during clearance or promotional sales where stated as final sale.

Consumer Rights

Nothing in this Return & Exchange Policy limits, excludes, or affects any rights or remedies available to consumers under the Federal Competition and Consumer Protection Act (FCCPA) or any other applicable laws of the Federal Republic of Nigeria.